Last updated: April 22, 2026

Eilirah operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, as the customer, with a personalized shopping experience (the “Services”). Eilirah is powered by Shopify, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

We may collect or process the following categories of personal information:

• Contact details: name, address, billing address, shipping address, phone number, and email
• Financial information: payment details, transaction data, billing information
• Account information: username, password, preferences
• Transaction information: products viewed, added to cart, purchased, returned, or exchanged
• Communications: messages sent to customer support
• Device information: IP address, browser, device type
• Usage data: how you interact with our website and services

Sources of Personal Information

We collect personal information from:

• Directly from you: when you create an account, place an order, or contact us
• Automatically: via cookies and similar technologies
• Service providers: such as Shopify and payment processors
• Third parties: including marketing and analytics partners

How We Use Your Information

We may use your personal information to:

Provide and Improve Services

To process orders, manage your account, deliver products, handle returns, and personalize your experience.

Marketing and Advertising

To send promotional emails or display ads based on your activity and interests.

Security and Fraud Prevention

To detect fraud, protect accounts, and ensure safe transactions.

Customer Support

To respond to your inquiries and provide assistance.

Legal Compliance

To comply with applicable laws and legal requests.

How We Share Your Information

We may share your information with:

• Shopify and service providers (payment processing, shipping, analytics, hosting)
• Marketing partners to deliver relevant ads
• Business partners and affiliates
• Authorities or legal bodies when required by law

Shopify Relationship

Our store is hosted by Shopify. Shopify may collect and process your personal information to provide and improve the Services.

For more information, please review Shopify’s Privacy Policy:
https://privacy.shopify.com

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the legal age.

Data Security & Retention

We take reasonable measures to protect your data, but no system is completely secure.

We retain your personal data only as long as necessary for legal, operational, and business purposes.

Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Request data portability
• Object to or restrict processing
• Withdraw consent

You can exercise your rights by contacting us.

If you are located in the UK or EEA, you also have the right to lodge a complaint with your local data protection authority.

International Data Transfers

Your information may be transferred and processed outside your country.

We ensure appropriate safeguards are in place for international transfers.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us at:

Email: soporte.eilirah@gmail.com

Address:
Eilirah Ltd.
85 Great Portland Street
London
W1W 7LT
United Kingdom